FAQs

What is lab-grown diamond jewelry?
Lab-grown diamonds are real diamonds with the same chemical composition, hardness, and brilliance as mined diamonds. They are grown in a controlled laboratory environment rather than extracted from the earth, which makes them a more accessible and sustainable choice.

Are your diamonds certified?
Yes. Our lab-grown diamonds are available with IGI and GIA certification. Each certificate confirms the stone’s cut, color, clarity, and carat weight.

What materials is your jewelry made from?
Our fine jewelry is crafted from yellow gold, white gold, platinum, and sterling silver. These metals are paired with lab-grown diamonds and other gemstones to create pieces that are beautiful and built to last.

What does “factory-direct” mean?
Genzee Jewelry is both the maker and the seller. Because there are no middlemen, we pass factory-level value directly to you without compromising quality.

How do you ensure quality?
Every piece goes through inspection at each stage of production, from material selection to final packaging. We check stone setting, finishing, and overall workmanship before anything ships.

Choosing Your Jewelry

What is the difference between a brilliant cut and a step cut?
A brilliant cut has many small facets that create lively sparkle and fire. A step cut has long, flat facets arranged like stairs, which give a cleaner, glassier look with a more refined, vintage character.

Which cut sparkles the most?
Round brilliant cuts are known for the strongest sparkle. Cuts with extra facets, such as Hearts & Arrows, are cut to maximize brilliance even further.

Which cuts make a stone look bigger?
Elongated and fancy shapes, such as oval, marquise, and pear, usually look larger than a round stone of the same carat weight because they spread more surface area across the top.

What is the difference between cut and shape?
Shape is the outline of the stone, such as round, oval, or princess. Cut refers to how the stone is faceted, which determines how it handles light and how much it sparkles.

Which setting is the most secure?
Bezel settings wrap metal around the stone and offer the most protection, which makes them a great choice for active lifestyles. Prong settings show off more of the stone but need regular checks.

How do I choose the right engagement ring?
Start with your style and daily lifestyle, then think about stone, setting, metal, and budget together. If you wear your ring often or work with your hands, a lower-profile, secure setting may be a better fit.

Orders & Shipping

How long will my order take?
Processing times depend on whether your piece is in stock or made to order. Once dispatched, delivery typically takes 3-7 business days. Please see our Shipping page for full details.

Which couriers do you use?
We ship with DHL, FedEx, and EMS, or with your preferred courier on request.

Will I see my jewelry before it ships?
Yes. Before dispatch, we send photos and videos of your finished piece so you can confirm it is exactly what you ordered.

How can I track my order?
You will receive a tracking number by email as soon as your order ships. You can also check progress on our Order Status page.

Do I have to pay customs duties or taxes?
International orders may be subject to import duties and taxes set by your country. These charges are the buyer’s responsibility unless stated otherwise at checkout.

Exchanges & Returns

Can I exchange my jewelry?
Yes. You can request an exchange within 15 days of delivery, as long as the piece is unworn, unaltered, and in its original packaging. Please see our Exchanges page for the full process.

What if my piece arrives damaged?
Contact us right away with photos. If a defect is confirmed, we will arrange a replacement or a full refund.

Can custom pieces be exchanged?
Custom and made-to-order pieces are reviewed case by case, depending on the production stage and whether the piece matches your approved design.

Jewelry Care

How do I keep my jewelry sparkling?
Soak it in warm water with a few drops of mild dish soap, brush gently with a soft toothbrush, rinse, and dry with a lint-free cloth. Please see our Jewelry Care page for more tips.

Why is my white gold turning slightly yellow?
White gold is usually finished with rhodium plating, which can wear over time and reveal the warmer tone underneath. A jeweler can re-plate it to restore its bright white shine.

Why does tri-tone gold jewelry fade?
Tri-tone gold combines yellow, white, and rose gold, and each reacts differently to moisture, chemicals, and daily wear. Gentle cleaning, careful storage, and professional polishing or re-plating help keep the colors vivid.

How can I check for loose stones?
Look closely at your settings for gaps or bent prongs, gently tap the piece near your ear to listen for rattling, and shine a light on the stone to check it sits firmly. If anything feels loose, stop wearing the piece and contact a jeweler.