Shipping

Shipping

From our workshop to your doorstep, safely, insured, and fully tracked.

At Genzee Jewelry, every piece is inspected, photographed, and securely packed before it leaves our factory. Here is what to expect once your order is placed.

How Your Order Gets to You

1. Production & Quality Inspection
Once your order is confirmed, your jewelry is crafted and goes through a detailed quality check covering stone setting, finishing, and workmanship.

2. Photo & Video Confirmation
Before anything ships, we send you photos and videos of your finished piece so you can see exactly what you’re getting and approve it.

3. Secure Packaging
Your jewelry is placed in our signature Genzee packaging and packed to protect it in transit.

4. Dispatch & Tracking
Your order ships with a trusted international courier, and you receive a tracking number as soon as it is on its way.

Processing & Delivery Times

Stage	Estimated Time
In-stock items	15 business days to dispatch
Made-to-order/custom pieces	10-20 business days for production
Shipping after dispatch	3-7 business days

Timelines are estimates. Complex custom designs, large orders, and peak seasons (such as holidays) may take longer. We will always keep you updated.

Shipping Methods

We ship worldwide with reliable express carriers:

• DHL
• FedEx
• EMS
• Your preferred courier. If you have a specific carrier or account, let us know and we will arrange it.

Shipping costs are calculated at checkout based on destination, weight, and the carrier you choose. [Add your free-shipping threshold here, if you have one.]

Order Tracking

When your order ships, we email you a tracking number. You can follow your parcel through the carrier’s website, or check your order status on our Order Status page. Tracking may take 24-48 hours to update after dispatch.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees set by your country. These charges are determined by your local customs authority and are the buyer’s responsibility unless stated otherwise at checkout. We recommend checking your local regulations before ordering.

Insurance & Delivery

All parcels are shipped fully insured. A signature may be required on delivery, so please make sure someone is available to receive your package. If a parcel is delayed, damaged, or lost in transit, contact us right away and we will work with the carrier to resolve it.

Before You Order, Please Check

• Make sure your shipping address and phone number are accurate and complete.
• Include a phone number for the courier, which helps avoid delivery delays.
• If your address needs to change after ordering, contact us immediately. We can only update it before dispatch.